At RufusStory.in, we are committed to delivering premium-quality men’s clothing with reliable service and complete transparency. Please review the following policy to understand how your orders are processed, shipped, and managed.
Order Processing
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All orders are processed within 24 hours after successful payment confirmation.
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Orders placed after 5:00 PM will be processed on the next working day.
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Orders are not processed or dispatched on Sundays or public holidays.
Estimated Delivery Timeline
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Standard delivery usually takes 5–7 business days, depending on your location.
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Delivery to remote or less accessible areas may require additional time.
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Once your order is shipped, a tracking link will be shared via SMS or email for easy tracking.
Shipping Charges
Prepaid Orders
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Shipping charges are calculated based on delivery location and parcel weight.
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Free shipping may be available during special offers or promotional campaigns.
Cash on Delivery (COD) Orders
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COD service is available for select pin codes only.
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A flat ₹90 COD charge is applicable per order.
Address Accuracy
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Please ensure that your shipping address and contact details are correct while placing the order.
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RufusStory.in will not be responsible for delays, failed deliveries, or returns caused due to incorrect or incomplete address details provided by the customer.
Order Cancellation Policy
Before Dispatch
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Orders can be cancelled within 12 hours of placement or before dispatch, whichever is earlier.
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To request cancellation, please contact us at:
📧 customercare.rufus@gmail.com -
Once approved, refunds will be processed to the original payment method within 5–7 business days.
After Dispatch
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Orders cannot be cancelled once dispatched.
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Customers may refuse delivery; however, return shipping charges (approx. ₹120) will be deducted from the refund after the product is received back in its original condition.
Non-Cancellable Orders
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Orders placed during sales, promotions, or clearance events.
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Customized or made-to-order products once production has started.
Refund Timelines
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Prepaid Orders: Refunds are processed to the original payment method within 5–7 working days after approval.
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COD Orders: No refund is applicable, as no advance payment is collected.
Need Assistance?
Our support team is always here to help with any questions related to orders, shipping, or cancellations.
📧 Email: customercare.rufus@gmail.com